Customer Information
Essential information for customers about our services
If you are an IBO and your customer has any questions, please ask your customer to contact us directly. Due to legal obligations, we can only provide answers to the customer who the contract is with. Thank you.
JOi
If you are a JOi customer and have any questions, please click on the JOi Customer chat button.
If you are a JOi customer and have any questions, please click on the JOi Customer chat button.
JOi Customer Chat 
JOi Multiplay
this number is only for Customers. The Customer Service will only provide information to the owner of the contract.
✓ contact JOi 7 days a week between 8:00 and 00:00 for free by calling 800622172
✓ send regular mail to: Avenida de la Vega, 15, 28108 Alcobendas (Madrid)
this number is only for Customers. The Customer Service will only provide information to the owner of the contract.
Rate Plans
ACN Select
ACN Small Business Select
ACN Basic
ACN Freedom
ACN Ideal
ACN Freedom Plus
ACN Ideal Plus
ACN 90Plus
Historical Plans
ACN-2-ACN
ACN Friends & Family
ACN Select Promotion
ACN Mobile 90
ACN Basic Plus
ACN Basic Home
Additional Product Information
General Terms and Conditions
Additional services Guide
Authorisation Form for data communication
Price list for calls to 118 numbers
Withdrawal Form
Payment and delivery
Change of address
If you wish to remain connected to ACN services at your new address, you must submit a new Telephony Service Agreement (CST) to us. Please download the CST from here.
Historical Plans
Additional Product Information
Change of address
ACN Fixed Line Customer Chat
Postal address
(ordinary and certified mail)
ACN Marketing y Servicios de Telecomunicaciones España, S.L.
Calle Suero de Quiñones 34-36, 1P,
28002 Madrid,
España